Refund policy
Product Warranty, Returns & Refunds Policy
We take great pride in standing behind our products, offering a one-year warranty against any flaws in materials or craftsmanship, starting from the date you purchase the item.
Please note that warranty claims will not be approved for any damage or defects resulting from using incorrect ink to refill your stamps, or ink that is not purchased directly from our company.
Returns & Refunds: Custom Made Products
Our custom products are crafted exclusively according to the specific requirements and customization details provided by the customer at the time of order.
We cannot be held liable for any mistakes made by the customer during the customization process, and we will not provide free replacements for orders affected by such errors. We kindly ask you to carefully review your spelling, design, and product preview before finalizing your customization to ensure that all entered information matches your intended result.
In the event that we make an error with your order, or if the product fails to perform in line with its stated specifications, we will provide a free replacement without any additional cost to you.
Returns & Refunds: Stock Products
We accept returns for stock items within 30 days of delivery. However, please be advised that we do not provide return shipping services nor will we reimburse any costs associated with returning the item to us.
Frequently Asked Questions
Q: Can stock products be returned, and who is responsible for the return shipping costs?
A: Yes, stock products are eligible for return and refund if they are sent back within 30 days of delivery. Importantly, we do not cover or reimburse return postage fees. When returning an item, please include a note with your order number and a clear request for a refund, and send the package to the following address: [4629 Earle Ave Rosemead CA 91770]
Q: What is your policy regarding refunds or exchanges for custom products?
A: All custom products are produced based on the exact information and specifications provided by the customer when placing the order. For this reason, we do not offer refunds or exchanges for custom-made items. Any errors in the customization process are the responsibility of the customer, as our automated production system strictly uses the information submitted during order placement.