Order Placement
Q: Do I need to register before placing an order?
A: You may register upon checkout or proceed using our Guest Checkout option.
Q: What are the benefits of registering?
A: As a registered user, your checkout process will be faster and more convenient.
Q: Can I modify or cancel my order?
A: You can modify or cancel your order before your design proof approval. You can email support@carnivalstamp.com for any modification requests on your order.
Payments
Q: What payment methods do you accept?
A: We accept all major credit cards and Paypal.
Q: Is it safe to use my credit card on your site?
A: We use a Secure Socket Layer certificate to ensure all transactions are securely processed using Stripe. We do not keep a record of your billing and credit card details. You can also opt to pay via Paypal.
Q: Can I use Paypal to process my credit card transaction even if I don't have a Paypal account?
A: Yes you can. Just click the Paypal checkout button and choose "Don't have a Paypal account" option at the lower portion of the Paypal page. Your transaction will be processed securely via Paypal.
Shipping
Q: Do you ship internationally?
A:We currently ship to the United States, United Kingdom, Canada, Australia, New Zealand, Norway, Switzerland, Denmark, Germany, Italy, Belgium, Portugal, and Spain. We do not ship to other countries at this time.
Q: How do I know when my order has shipped?
A: An email will be sent to you with the shipping details once your order has shipped. Be sure to check your spam folder as the email might have re-directed there.
Expedited Shipping Options
You may select expedited shipping alternatives at the checkout stage, with applicable additional fees applied to your order total.
Ground Shipping: Standard delivery generally takes 7 to 15 business days from the date we ship your package.
Express/Expedited Shipping: 6-9 business days