Order Placement
Q: Do I need to register before placing an order?
A: You may register upon checkout or proceed using our Guest Checkout option.
Q: What are the benefits of registering?
A: As a registered user, your checkout process will be faster and more convenient.
Q: Can I modify or cancel my order?
A: You can modify or cancel your order before your design proof approval. You can email support@carnivalstamp.com for any modification requests on your order.
- Payments
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Q: What payment methods do you accept?
A: We accept all major credit cards and Paypal.
- Q: Is it safe to use my credit card on your site?
- A: We use a Secure Socket Layer certificate to ensure all transactions are securely processed using Stripe. We do not keep a record of your billing and credit card details. You can also opt to pay via Paypal.
Q: Can I use Paypal to process my credit card transaction even if I don't have a Paypal account?
A: Yes you can. Just click the Paypal checkout button and choose "Don't have a Paypal account" option at the lower portion of the Paypal page. Your transaction will be processed securely via Paypal.
Shipping
Q: Do you ship internationally?
A: Yes we ship worldwide. (standard registered mail).
Please note that risk of loss for merchandise shipped internationally will pass to the customer upon our delivery to the carrier.
Q: How do I know when my order has shipped?
A: An email will be sent to you with the shipping details once your order has shipped. Be sure to check your spam folder as the email might have re-directed there.
Q: How long will it take to get my order?
A: Production time is usually 5 business days after proof approval for custom stapms,
Expedited Shipping Options
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Ground Shipping: Standard delivery generally takes 7 to 15 business days from the date we ship your package.
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Expedited Shipping: Faster delivery service with an average arrival window of 5 to 8 business days after shipment.